Last reviewed: October 2026
Verdant Span Systems (“we”, “us” or “our”) aims to handle personal information carefully and only for understandable business purposes. This policy covers information gathered through the website, its enquiry and support forms, newsletter sign-up and direct communications. A separate written agreement may apply to information handled while delivering a client engagement.
Information we collect
Depending on how you interact with us, we may collect your name, work email address, organisation, team size, area of interest, timeline and the contents of your message. A support request may also include the service, severity and technical context you choose to provide. Newsletter sign-up collects the email address you submit. We may receive business contact details directly from you in a call or correspondence.
Website infrastructure may record technical information such as a browser request, approximate device and page visit information. Do not submit passwords, access tokens, private keys, payment card details or sensitive personal data through public forms.
How we use information
- To read, assess and respond to enquiries and support requests.
- To plan a conversation or explain relevant services.
- To send requested newsletter material and manage a request to stop receiving it.
- To maintain, protect and understand the performance of the website, including aggregate visit measurement where enabled by the website service.
- To keep appropriate business records, address a security issue or meet a legal obligation that applies to us.
Forms and service providers
Website forms are processed by the website form delivery service. Website hosting, security and operational service providers may process limited information on our behalf. We select providers appropriate to the purpose and expect them to protect information under their applicable terms. Information may be processed in a country other than the one from which it was submitted, subject to relevant contractual and legal safeguards.
Analytics and cookies
The website may use basic technical storage or cookies required for delivery, security and form operation. Traffic measurement may be enabled to understand aggregate website use and diagnose technical performance. We do not use this policy to claim that every browser receives a tracking cookie; available behaviour can depend on the site configuration and your browser settings. You can manage cookies through browser controls, though disabling essential storage may affect site operation.
Retention
We keep enquiry and support information for as long as it is reasonably needed to respond, manage the relationship, maintain appropriate business records and resolve follow-up questions. Newsletter contact information is kept until you unsubscribe or it is no longer needed for that purpose. We may retain limited records where necessary to document a request, protect our interests or meet a legal requirement. Retention periods are reviewed in context rather than kept indefinitely by default.
Sharing and confidentiality
We do not sell personal information. We share it only with service providers needed to operate the website or handle a request, with people involved in responding on our behalf where appropriate, or where disclosure is required by law or reasonably needed to protect people, systems or rights. During a client engagement, confidentiality and handling expectations are set out in the applicable agreement. Please do not send confidential production secrets through a public website form.
Your choices and rights
You may ask us to provide access to, correct or delete personal information we hold about you, or ask us to limit or object to certain use, subject to applicable law and any records we are required or entitled to keep. You can unsubscribe from newsletter communications using the method provided in a message or contact us directly. To make a privacy request, tell us enough to identify the information and request; we may need to confirm your identity before acting.
Security and changes
We use reasonable organisational and technical measures appropriate to the information and the purpose. No internet transmission or storage method can be guaranteed completely secure. We may update this policy when our website or practices change. The current version will be published on this page.
Contact
For a privacy question or request, use the contact page, call +15178780691, or write to: 24 Sangster Avenue MELKSHAM - SN12 7PL United Kingdom (GB).